Estate agencies

Motivate and re-focus your team

Training for Estate Agencies & Letting Agents

" Clare has run numerous training sessions for our staff - everyone loves her sessions, never boring and Clare always keeps it real! Clare’s friendly but professional approach immediately makes the staff at ease and they have all requested more sessions with Clare as part of their personal development plans. A great lady to work alongside." Jo Culley, MD of D B Roberts

CY Training is focused on putting the WHY into mind-sets, behaviours and attitudes

Training should never be dull or irrelevant and if your staff believe they have heard it all before, perhaps it is time to try something new!

Fun, interactive and fast-paced training delivered to you and your teams, based on YOUR business, YOUR area and YOUR challenges.

Your teams will come away feeling motivated and ready to make the changes you are looking for, because they understand WHY they should.

Past and present clients include Propertymark, Nock Deighton, Experts in Property, Romans, Leaders, D B Roberts, Ryder & Dutton, Manning Stainton, Bradleys, Dafydd Hardy, Moginie James, Barbers, Guild of Professional Estate Agents, Spicerhaart, Mansons Property Consultants, Cooke & Co, Team Association, Butters John Bee, Scott Fraser, Lifetime Legal, National Homes Network.

During her career, she has personally visited over 2,500 estate agency branches throughout England & Wales. More recently, Clare has been a Business Developer for a supplier in the conveyancing sector, giving her a unique, 360-degree view of the residential property industry.

Skills & Expertise

Training
Customer Service
Consultancy
Selling
Problem Solving
Teamwork
Negotiation
Business Strategy
New Business Development
Coaching
Sales Management
Mentoring

Read more about me here >

Back to basics program

If you are looking for ways to motivate and re-focus your team, why not consider a “back to basics” programme that is both effective but also uplifting. They can look forward to a day of interactive training with activities and provoking discussions on buyer and seller qualification, booking market appraisals and negotiation techniques.
Boost cross-sales

If you are looking to ways to boost cross-sales and create a better customer experience, I can help you by delivering training that is specifically designed to increase conveyancing and mortgage referrals, focusing on objection handling and closing skills.
Market appraisals and increase fees

If you just want more market appraisals and increase fees, I can deliver a targeted training course to create a greater understanding of the importance of market appraisals, and a system and process for appointment booking and follow-up.
Bespoke time management

If you have too much to do and not enough time, I can help with a bespoke time management programme, designed to maximise productivity and achieve goals.
Customer experience for your sellers and buyers

If you want to provide a better customer experience for your sellers and buyers, I can provide a bespoke training course on how to deliver a 5-star service while managing expectations.
Tailored programmes

If you have any other challenges and want an informal chat, why not get in touch to see if I can create and deliver a tailored programme just for your business?

Remember, I can help your estate agency:

Boost cross-sales
Create a better customer experience
Motivate and re-focus your team
Train objection handling and closing skills
More market appraisals
Increased conversion of market appraisals to instructions
Increased revenue from related services
Improved sales progression
Improved productivity
Better client experience and more 5 star reviews

Frequently Asked Questions

Do you offer training on-line?

Yes, I can offer training via Zoom or Teams but you will get better results from face to face training where your team are away from their desks and interacting as part of a group.
What areas do you cover?

Anywhere in England & Wales
How many people can you train per session?

I recommend no more than 8 but a maximum of 10 in each group so everyone can participate in group discussions.
What does Tailor Made mean?

I can write training courses focused on achieving the outcomes you are looking for and based on your local challenges. Get in touch so we can discuss your specific requirements.

Clyde Property have engaged a number of estate agency, sales and customer service trainers over the years, but none have come close to the brilliant Clare Yates. Quite simply, her coaching and training is so engaging that you cannot help but be inspired to make positive changes that are sure to add real value to your client experience as well as your team morale. All of our team members, irrespective of their role within the business, took so many things away from Clare's session. She brings and energy and flare that is passionate and infectious but most importantly her training is laser focused, highly relevant and industry specific. We cannot thank Clare enough for spending 3 days with us and we look forward to welcoming her back soon.
Fiona Ferrier-Hindshaw, Operations Director, Clyde Property
Clare is a highly experienced and well connected professional with a 360 degree knowledge and outlook on the residential property and conveyancing industry. She combines her knowledge with a very personable style and delivery whether in a one to one situation or in front of a large audience. One of the good "guys" but most definitely a top lady.
Michael Day
Clare delivered an extensive programme of training on winning instructions for our business. Her energy and enthusiasm have been fantastic, her knowledge of the business and our industry is excellent. This has proved invaluable to ensuring that we derive maximum benefit to the business. She is versatile and very adaptable to ensure that the highest level of customer satisfaction is achieved. We would recommend Clare and the ‘Rolling out the Red Carpet’ course to meet business needs, to improve winning instructions for a sales and lettings business.
Leaders
I have had the pleasure of Clare's excellent training on a number of occasions over the years. Her style of training and expressing herself keeps us all entertained but most importantly we always learn something. Her knowledge of the Estate & Lettings Agency is second to none and I would highly recommend her to anybody who wants their staff to provide an excellent service to their customers and clients.
Gail Furnival – Barbers
The training sessions that I have recently had with Clare and my colleagues have always been very well run, thought out and most importantly been fun. The level of preparation she does before each session is excellent and very relevant to our business and geographical area. In the past we have had trainers who compare Shropshire to other non-relevant areas of the UK. Clare always involves those present at the training seminar which creates great ideas from colleagues which can then be developed in house. I would have no problems in recommending Clare to other companies
Barbers Delegate Feedback
I have had the pleasure of working with Clare and she consistently provided exceptional training to myself and sales team at Mansons.
Nick Manson – Mansons Property Consultants
Clare is one of the best project managers I & many of my co-directors at Romans have ever worked with (and we've worked with a few over the years). Clare is patient, very thorough & always gets the project/result that you had planned to achieve in the first place. Clare is also fantastic at helping poor performers get back on track, in-particular on Estate Agency cross selling.
Louis D’Espagnac – Ex Romans
Clare is intoxicating with her passion for her career. She works hard, inspires many around her and has a wealth of knowledge second to none!! She can be corporate, she can be independent, being a chameleon working alongside her clients delivering the product, her character and experience in abundance. I look forward to working with her again and again in the future until we both hang up our hats!!
Kerry Steward

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