Clare Yates - Consultant
With over 30 years experience in the residential property industry,
I have a proven track record of providing business solutions and training
to increase business generation and improve customer service.
“combining creativity with extensive experience to help my clients win more repeat business”
Clare Yates
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Maximise your enquiries
Many law firms spend a small fortune on marketing to win more business but fail to maximise on the enquiries that come in every day. Solution: By implementing a focused sales process, a law firm can increase the conversion of leads to instructions by at least 20%. And simply by asking the right questions a report can be built effortlessly with client commitment gained without the need for pushy sales talk.
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Fee objections
Fee objections can be easily overcome by having conversations based on value and delivery. CY Training works programs are tried and tested solutions that deliver measurable results putting revenue straight on the bottom line.
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Dealing with difficult clients
The way to avoid dealing with difficult people is simply to prevent them from becoming difficult in the first place. This is frequently caused by poor communication. Communication begins at instruction and its a powerful way to demonstrate your understanding of your clients needs and circumstances. Solution: By agreeing a communication strategy with all professionals from the outset, and enabling everyone to work effectively together, you can build relationships that results in allies not adversaries.
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Thoughtful value added services offered at the point of need ensure you deliver not just your own expertise, but that of your entire law firm
My Videos
Do you want to convert more enquiries into new instructions?
If you do, simply get in touch to see how I can help you to win more business, articulate your value to your customers, and add more margin to your bottom line.
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Clare is intoxicating with her passion for her career. She works hard, inspires many around her and has a wealth of knowledge second to none!
My Blogs
The wonderful thing about being a trainer is that no day is ever the same. My clients are always looking for training and development programmes that challenge the status quo...
Once upon a time, there was a dedicated conveyancer who wanted to make home-moving a better experience. She imagined a world where everyone worked together in harmony to assist their...