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Effective Communication

Working more efficiently by improving client relationships during transactions

The best way to avoid dealing with difficult people to prevent them from becoming difficult in the first place.

No one likes complaints. They invoke feeling of hurt, anger and sadness and sometimes fear.

Poorly handled complaints damage reputations, brands and on-line ratings and, when tempers are high and patience is short, the propensity for misunderstandings is much greater.

CY Training Works programmes offer tried and tested methods for reducing complaints and enhancing the customer experience. The obvious end result will be increased referrals and recommendations.