Training for Estate Agencies & Letting Agents
" Clare has run numerous training sessions for our staff - everyone loves her sessions, never boring and Clare always keeps it real! Clare’s friendly but professional approach immediately makes the staff at ease and they have all requested more sessions with Clare as part of their personal development plans. A great lady to work alongside." Jo Culley, MD of D B Roberts
CY Training is focused on putting the WHY into mind-sets, behaviours and attitudes
Training should never be dull or irrelevant and if your staff believe they have heard it all before, perhaps it is time to try something new!
Fun, interactive and fast-paced training delivered to you and your teams, based on YOUR business, YOUR area and YOUR challenges.
Your teams will come away feeling motivated and ready to make the changes you are looking for, because they understand WHY they should.
Past and present clients include Propertymark, Nock Deighton, Experts in Property, Romans, Leaders, D B Roberts, Ryder & Dutton, Manning Stainton, Bradleys, Dafydd Hardy, Moginie James, Barbers, Guild of Professional Estate Agents, Spicerhaart, Mansons Property Consultants, Cooke & Co, Team Association, Butters John Bee, Scott Fraser, Lifetime Legal, National Homes Network.
During her career, she has personally visited over 2,500 estate agency branches throughout England & Wales. More recently, Clare has been a Business Developer for a supplier in the conveyancing sector, giving her a unique, 360-degree view of the residential property industry.
Skills & Expertise
- Customer Service
- Problem Solving
- Business Strategy
- New Business Development
- Sales Management
Back to basics program
If you are looking for ways to motivate and re-focus your team, why not consider a “back to basics” programme that is both effective but also uplifting. They can look forward to a day of interactive training with activities and provoking discussions on buyer and seller qualification, booking market appraisals and negotiation techniques.
If you are looking to ways to boost cross-sales and create a better customer experience, I can help you by delivering training that is specifically designed to increase conveyancing and mortgage referrals, focusing on objection handling and closing skills.
Market appraisals and increase fees
If you just want more market appraisals and increase fees, I can deliver a targeted training course to create a greater understanding of the importance of market appraisals, and a system and process for appointment booking and follow-up.
Bespoke time management
If you have too much to do and not enough time, I can help with a bespoke time management programme, designed to maximise productivity and achieve goals.
Customer experience for your sellers and buyers
If you want to provide a better customer experience for your sellers and buyers, I can provide a bespoke training course on how to deliver a 5-star service while managing expectations.
If you have any other challenges and want an informal chat, why not get in touch to see if I can create and deliver a tailored programme just for your business?
Remember, I can help your estate agency:
- Boost cross-sales
- Create a better customer experience
- Motivate and re-focus your team
- Train objection handling and closing skills
- More market appraisals
- Increased conversion of market appraisals to instructions
- Increased revenue from related services
- Improved sales progression
- Improved productivity
- Better client experience and more 5 star reviews
Frequently Asked Questions
Do you offer training on-line?
Yes, I can offer training via Zoom or Teams but you will get better results from face to face training where your team are away from their desks and interacting as part of a group.
What areas do you cover?
Anywhere in England & Wales
How many people can you train per session?
I recommend no more than 8 but a maximum of 10 in each group so everyone can participate in group discussions.
What does Tailor Made mean?
I can write training courses focused on achieving the outcomes you are looking for and based on your local challenges. Get in touch so we can discuss your specific requirements.